GENERAL INFORMATION Privacy Policy Code of Practice Terms & Conditions
     
  1. Who we are
    1. Consumer code of practice
    2. What we offer you
    3. Contract terms
    4. Our marketing
    5. Making you welcome
    6. Your phone number
    7. Malicious and nuisance calls
    8. Your right to privacy
    9. Reviewing the code
  2. Billing and payment
    1. Your Tele2 phone bill
    2. Billing queries
    3. Having problems paying your bill
    4. Cancellation of your service
  3. Faults, complaints and feedback
    1. Faults
    2. We welcome your comments
    3. Do you have a complaint
  4. If you want further advice
  5. Useful contact numbers
  6. Social and Environmental responsibility
  7. Sales and Marketing
    1. Introduction and Overview
    2. Status of Code
    3. Sales, Marketing, Advertising and Promotion
    4. Recruitment and Sales Training
    5. Customer Contact
    6. Entering into a Contract - information, order forms and contracts
    7. Consumer Protection and other Legal Requirements
    8. Audit of Contracts
    9. Complaints Procedure
    10. Publicising our Code