Fixed line
If you have any problems with these services, you can report them by calling 0207 891 5000 or by visiting our website at www.tele2.co.uk

Within 2 working days of logging your problem, we will try to contact you to sort it out or to let you know what the situation is.
If we cannot sort out the problem within two working days, we'll try to contact you every two working days to keep you informed.

We welcome customer feedback about our service. If you have a compliment or not we encourage you to contact us by phone, email, and letter or by email to customer.servicesUK@tele2.com

To make a complaint call us on 0207 891 5000 to speak to our Customer Service team. Questions or complaints can usually be dealt with in this way. However, if you are not fully satisfied, you can ask to speak to a Supervisor for further assistance.
You can also send your complaints to:
Customer Service
Tele2
391 Richmond Road,
Twickenham, Middlesex, TW1 2EF

E-mail: customer.servicesUK@tele2.com

Still not happy?
If you've registered a complaint with us and you're not totally happy with our response, you can refer your complaint in writing to:

Customer Operations Manager
Tele2
391 Richmond Road
Twickenham, Middlesex, TW1 2EF
Fax (020) 7892 3601