Ofcom

Ofcom Contact Centre
Riverside House
2a Southwark Bridge Road
London SE1 9HA
Phone: 0845 456 3000
Fax: 0845 456 3333
Website: www.ofcom.org.uk

Otelo

Office of the Telecommunications Ombudsman
Wilderspool Park
Warrington WA4 6HL
Phone: 0845 050 1614
Fax: 0845 050 1615
E-mail: enquiries@otelo.org.uk

Citizens’ Advice Bureau

Please contact your local office. Visit www.citizensadvice.org.uk

Trading Standards

Please contact your local Trading Standards Office. Visit www.tradingstandards.gov.uk

Age Concern England

Age Concern England has a network of local advice centres for older people.
Phone: 0800 00 9966

Telephone Preference Service (TPS)

The TPS will register your number to stop you receiving unwanted marketing calls.

DMA House
70 Margaret Street
London W1W 8SS
Phone: 0845 070 0707
E-mail: tps@dma.org.uk
Website: www.tpsonline.org.uk

Independent Committee for the Supervision of Telephone Information Services (ICSTIS)

ICSTIS deals with complaints about premium rate services.

Fourth Floor
Clove Building
4 Maguire Street
London SE1 2NQ
Phone: 0800 500 212
Fax: 020 7940 7456
E-mail: secretariat@icstis.org.uk
Website: www.icstis.org.uk

Office of the Information Commissioner (OIC)

The OIC assesses when someone has broken the Data Protection Act and will also give you advice if you are concerned about how your personal information is processed.

Wycliffe House
Water Lane, Wilmslow
Cheshire SK9 5AF
Phone: 01625 545745
E-mail: data@dataprotection.gov.uk
Website: www.informationcommissioner.gov.uk

If you’re having financial difficulties and would like to discuss or receive advice from an independent authority, you can contact the following organisations.

National Debtline

The Arch
48–52 Floodgate Street
Birmingham B5 5SL
Freephone: 0808 808 4000
Website: www.nationaldebtline.co.uk

NACAB (The National Association of Citizens' Advice Bureau)

Myddelton House
115–123 Pentonville Road
London N1 9LZ
Website: www.nacab.org.uk
For local addresses and phone numbers, check your local phone book.

FSA (The Financial Services Authority)

The FSA are an independent body that regulate the financial services industry in the UK.

25 The North Colonnade
Canary Wharf
London E14 5HS
Consumer helpline: 0845 606 1234
Website: www.fsa.gov.uk

Distance Selling Regulations and E-commerce

Pointing prospective customers to the UK's Distance Selling Regulations.

http://www.dti.gov.uk/ccp/topics1/ecomm.htm