GENERAL INFORMATION Privacy Policy Code of Practice Terms & Conditions
     
  1. Who we are
  2. Billing and payment
  3. Faults, complaints and feedback
  4. If you want further advice
  5. Useful contact numbers
  6. Social and Environmental responsibility
  7. Sales and Marketing

    Independent advice

    You should always contact us first if you have any problems or concerns, We will always do our best to resolve any problems. Where we are unable to help or if you would prefer independent advice, you can contact Otelo (Office of the Telecommunications Ombudsman). Otelo investigate customers' complaints about telecoms services fairly and it is a free service.


    Tele2 is a member of Otelo and must respond to Otelo enquiries and accept their decision on complaints.


    Otelo
    Office of the Telecommunications Ombudsman
    PO Box 730
    Warrington WA4 6VW
    Phone: 0845 050 1614
    Fax: 0845 050 1615
    E-mail: enquiries@otelo.org.uk
    Textphone: 0845 051 1513